Grievance Redressal Mechanism

The company aims to provide the best customer service and is consistently striving to create a robust and efficient customer service platform. If the customers have any issues or wish to register a complaint, they can follow the following procedure:

Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.

 Level-1

Telephone:The customer can call us and log his/her grievances at +91 7077222777

Email:Customers can write to us at the given e-mail ID: grievance@mobicred.in

Grievance Officer Name: Mr. Ajay Sakti Das, Contact Number: +91 7609083241

Alternatively, customers can also write to us at: Oricred Finserv Pvt Ltd, N6/152, IRC Village, Nayapalli, Bhubaneswar-751015 Odisha, India.

 Level-2

If the complaint is not resolved within 15 days, the customer shall complain to the Chairman of the Company Designated at: Oricred Finserv Pvt Ltd, N6/152, IRC Village, Nayapalli, Bhubaneswar-751015 Odisha, India.

 Level-3

If the complaint/dispute is not redressed within a period of one month from the date of its receipt, the customer may appeal to:

The Reserve Bank of India.
Department of Non-Banking Supervision,
Pt. Jawaharlal Nehru Marg, P.B.No. 16,
Bhubaneswar - 751001, Orissa, India
Tel: +91 674 2396702