The company aims to provide the best customer service and is consistently striving to create a robust and efficient customer service platform. If the customers have any issues or wish to register a complaint, they can follow the following procedure:
Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.
Level-1
Telephone:The customer can call us and log his/her grievances at +91 7077222777
Email:Customers can write to us at the given e-mail ID: grievance@mobicred.in
Grievance Officer Name: Mr. Ajay Sakti Das, Contact Number: +91 7609083241
Alternatively, customers can also write to us at: Oricred Finserv Pvt Ltd, N6/152, IRC Village, Nayapalli, Bhubaneswar-751015 Odisha, India.
Level-2
If the complaint is not resolved within 15 days, the customer shall complain to the Chairman of the Company Designated at: Oricred Finserv Pvt Ltd, N6/152, IRC Village, Nayapalli, Bhubaneswar-751015 Odisha, India.
Level-3
If the complaint/dispute is not redressed within a period of one month from the date of its receipt, the customer may appeal to:
The Reserve Bank of India.